Privacy policy

Privacy Policy – Samae

At Samae, your privacy matters deeply to us. We are committed to protecting the confidentiality of all information you share and ensuring that your personal data is handled responsibly. Your information will never be shared with third parties without your explicit consent. By using this website, you agree to the terms outlined below. If you do not agree with any part of this policy, we request that you refrain from using the site.


1. Information We Collect

When you visit www.shopsamae.com (the "Website"), we collect specific details about your device, browsing behavior, and data required to process your purchases. Additional information may also be collected when you contact us for customer support.

"Personal Information" refers to any data that can identify you as an individual.


2. Types of Personal Information Collected and Purpose

a) Device Information

Examples: Web browser version, IP address, time zone, cookie data, pages or products viewed, search terms, browsing activity.

Purpose: To optimize website performance, analyze browsing patterns, and enhance user experience.

Source: Automatically collected via cookies, log files, web beacons, tags, and pixels.

Disclosure: Shared with our processors including Shopify (store platform) and Hostinger (domain and hosting).

b) Order Information

Examples: Full name, billing address, shipping address, payment method (we do not store card details), email address, and phone number.

Purpose: To process orders, facilitate payments, arrange shipping, provide invoices or order confirmations, communicate order updates, screen for fraudulent activity, and personalize communication or promotions.

Source: Collected directly from you during checkout.

Disclosure: Shared with Shopify, Hostinger, and our payment gateway partner Razorpay.

c) Customer Support Information

Examples: Name, contact details, order-related queries, or any additional information shared voluntarily.

Purpose: To assist you with queries, offer support, and improve our service experience.

Source: Collected directly when you contact us.

Disclosure: Shared with Shopify and Hostinger, if required for issue resolution.


3. Use of Your Information

Your personal data is used only for the following purposes:

  • Processing and fulfilling orders
  • Improving website functionality and user experience
  • Communicating updates, offers, or relevant information (only if you opt in)
  • Preventing fraudulent transactions
  • Providing customer support and enhancing our services

We will never sell, rent, or share your personal data with any unaffiliated third party without your consent.


4. Your Consent

By using our website, you consent to the collection and use of your personal information as outlined in this policy.


5. Data Security

All sensitive payment data is handled through secure, encrypted channels. We do not store your card or payment credentials on our servers. Shopify and Razorpay ensure PCI-compliant secure transactions for your protection.


6. Changes to this Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any revisions will be posted on this page, and continued use of the website will signify your acceptance of the updated terms.


7. Contact Us

If you have any questions about this Privacy Policy or wish to access, correct, or delete any personal data we have about you, please contact us at:

📩 Email: team@sanchiarora.com
📞 Phone: +91 96534 83630


Samae respects your trust and is committed to keeping your information secure, private, and protected.