At Samae, every piece is crafted with care and attention to detail. Since each product is unique, the exchange policy varies from item to item and is mentioned clearly on each product page.
For products that are eligible for exchange, you may request a size exchange within 7 days of receiving your order. Once the product is returned and passes our quality check, we will dispatch your exchange accordingly.
Please note: We do not offer refunds. All sales are final.
Our hand embroidered and made to order garments are created exclusively for you. Due to their bespoke nature, these items are not eligible for return, refund, or exchange. This is also mentioned clearly on the respective product page for your reference.
However, we do offer one complimentary round of alterations. Simply share pictures of yourself wearing the piece along with your concern, and our team will assist you from there.
We recommend carefully reviewing our size chart before placing your order, or reaching out to us for guidance on fit before purchase.
1. Contact us on +91 96534 83630 within 7 days of receiving your order.
2. We will share the address for you to ship the product back to us.
3. Once we receive and clear the quality check, your exchange will be dispatched.
Please note that exchanges are applicable for size exchanges only. If your required size is not available, we will issue a credit note for the value of your order, which can be used towards a future purchase.
Shipping the product back to us is at the customer's cost. Post exchange shipping will be covered by us.
If you receive a damaged product or an incorrect order, please contact us immediately. After reviewing the concern, we will offer a replacement or exchange, as applicable.
Samae creates destination wear designed to move with you, wherever you go.
